Contact PressHero
Your Friendly Neighbourhood WordPress Heroes
Current Dedicated Service Subscribers
Do you subscribe to SEO or SEM services, or in the middle of a custom build? Contact your assigned Project Manager.
Existing Unlimited Support Members
For quick changes, updates, or questions, please log in to your account to access the ticket system and submit your request.
General Inquiries
Have a question or not sure where to start? Complete our contact form or book a meeting with our Business Development team.
- Where You Can Find Us
For quick changes, updates, or questions, please log in to your account to access the ticket system and submit your request.
Call or Text 24 hours: 1-855-297-HERO
- Business Hours
10 am – 6 pm Monday – Friday
Emergency Support Ticket Access 24/7
PLEASE DO NOT send unsolicited requests asking for work/project outsourcing. We are a professional WordPress services supplier and do not outsource to 3rd party or overseas. All such requests will be deleted and/or marked as SPAM.
Message Us
WordPress Website Support
Frequently Asked Questions
Before you reach out, you might find the answer you need here:
Unlimited Support Membership
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We can help you adjust or change any existing item on your site, add and style new pages and content. Everything from text and images to speed optimizations and SEO plus much more!
We can help you manage your store with unlimited WooCommerce Support. Helping you with better product descriptions, shop SEO, coupons, and more. Taking your shop to the next level by adding the right headlines, improving keyphrase placements and adding call-to-action for more sales and lead collection.
You can request support through our online ticket system as often as you need. We will provide advise or make changes to your site based on your request. We desire that you limit your tickets to one active ticket per session.
- Content support tickets are limited to 1-hour duration each. A request that takes longer than an hour would be considered a development service and will require a quote from our development team. But hey we’re pretty awesome so if it takes an hour and a half we’ll let it slide.
Under the Basic Plan, each account covers one site (domain) with a single login. Business and Agency Plans support unlimited sites/domains with multiple logins and a centralized dashboard for streamlined support and management.
We prefer that you open the support request online, but in the event, you aren’t able a tech will create the ticket for you by phone
Support tickets are handled in priority sequence, most tickets are answered and completed within 24hours, depending on the task. Some requests require multiple days.
We do offer Emergency Support Service for a fee that will bump you to the top of the list and get your issue started asap (average response time is 5-8mins regular during business hours EST).
Our Support tickets are handled in a sequential order, but if you are experiencing an emergency situation and need instant support you can upgrade your ticket for an additional fee
The general rule is that if tasks requested in a support ticket are going to take more than an hour, they are considered development, not support. For instance, adding new content to your site requires you to supply the imagery and written copy for the new page, post, etc. If you wish for Press Hero to create content, this is considered a project. Custom-coded functions or features for your site are also considered projects and not covered under unlimited support. Contact us for a quote for projects under our development services.
Managing Your Account
No, unfortunately not. Due to the nature of our services, we’re unable to provide a free trial. In the event, you are not happy with the service you can cancel anytime, no contracts or cancellation fees.
We can help you adjust or change any existing item on your site, add and style new pages and content. Everything from text and images to speed optimizations and SEO plus much more!
No contract, commitment or cancellation fee, you can cancel anytime.
Simply click the “account” link in the header or footer.
You can access your account after logging into the “My Account” area.
Your subscription status, payment details, invoices and other profile information are all accessible online from your dashboard.
You can cancel your subscription anytime from the Account Dashboard.
If you don’t use the service within the first 30 days of sign-up we will issue a 100% refund, after the first month or any renewal the subscription is no longer eligible for a refund, even if you haven’t used it during the current or previous period.
Website Design & Development
Dedicated development is what we refer to as our subscription-based approach to WordPress design and development. It’s a more collaborative method than what many businesses are used to. You have a full-stack team of WordPress developers, project management, and business success coordinators dedicated to bringing your WordPress or WooCommerce project to life.
Yes. PressHero offers professional content writing as part of its Web design and development process, as well as content marketing in SEM subscriptions.
Not by default, but blog content can be written upon request as part of the website design and development process. SEM subscriptions, a natural next step after a new site launches, include content marketing and blogging. You can also request blog optimization for content you have prepared yourself through your membership’s support ticket system.
Ongoing, in-depth SEO services are offered through PressHero’s Dedicated SEO service subscriptions. However, new websites are developed to be “SEO-Ready” with optimized site structure and meta for indexing and speed, clear content hierarchy and mobile-responsive layouts. We highly recommend SEO as the next step once your newly developed website launches. Learn more about SEO here
Absolutely. All websites developed by PressHero are mobile-responsive by default, optimized for performance and user experience across all standard screen sizes.
Once your site is live, it’s re-tested for functionality and performance. You will receive administrator logins and a general overview of backend functionality. We encourage continued unlimited support to keep the site up-to-date, secure, and running smoothly.
Yes. PressHero offers fast and reliable annual WordPress-specific hosting plans to our unlimited support members. This includes website monitoring, maintenance, and uptime checks.
Typically, you provide PressHero with your domain name (URL), which can be purchased from an accredited domain registrar, like GoDaddy, Google Domains, Namecheap, and others. Use the registrar’s website to search for available domains, then register it by paying an annual fee set to automatically renew.
Your domain can be managed with PressHero’s assistance during development to connect, configure, and transfer to your hosting platform. Continued management is available through the unlimited support membership with delegated access. You always maintain ownership of your domain.
An SSL certificate encrypts data between your website and its visitors for security. It’s essential for trust and credibility, enabling “HTTPS” in your URL. SSL support is included with your website hosting and setup through PressHero.
Search Engine Optimization
Depending on the plan you choose (Booster or Dedicated), PressHero SEO subscriptions include:
- Monthly or bi-weekly review calls with a strategist.
- Technical audits and performance reports.
- On-page SEO improvements.
- Keyword and competitor analysis.
- Implementation of SEO strategies (with the Dedicated plan).
- Ongoing tracking, adjustments, and support.
SEO is a long-term strategy. You may start seeing improvements in 3–6 months, depending on your industry, competition, and website condition. To speed up the process, you may wish to consider SEM services, which include paid ads management, content marketing, and other digital marketing strategies while you wait to see your return on investment from SEO.
No ethical SEO provider can guarantee first-page rankings, but we use proven strategies to improve your visibility and keyword rankings over time.
Yes. All SEO and support subscriptions are month-to-month with no contracts or cancellation fees. You can pause, stop, or restart as needed.
We conduct in-depth keyword research based on search volume, relevance, and competitiveness aligned with your business goals.
Our SEO services include content recommendations and blog topic suggestions. Professionally written blog posts and landing pages are available through our SEM subscriptions
Yes. On-page SEO includes optimizing the current site structure, meta tags, image alt text, and internal linking.
Absolutely. You’ll receive a detailed report outlining progress, rankings, traffic, and site health improvements.
PressHero optimizes websites primarily on WordPress and WooCommerce.
For Google Business Profile optimization and other social platforms, you will need to upgrade to an SEM subscription, as this is considered part of digital marketing. This will include keyword optimization, profile completion, local SEO improvements and ensuring consistency across all listings.
SEM - Digital Marketing
SEM packages include everything in SEO:
- Monthly or bi-weekly review calls with a strategist.
- Technical audits and performance reports.
- On-page SEO improvements.
- Keyword and competitor analysis.
- Implementation of SEO strategies (with the Dedicated plan).
- Ongoing tracking, adjustments, and support.
Plus additional digital marketing services, including:
- Google Ads and Meta Ads management.
- Professionally written blog posts and landing pages.
- Social media strategy and scheduling.
- Email marketing and lead nurturing.
- LinkedIn outreach campaigns.
- Event and conversion tracking.
- Google Business and online profile optimization.
We primarily manage Google Ads (Search, Display, Shopping), and Meta Ads (Facebook/Instagram), depending on your goals.
SEO focuses on organic rankings through unpaid strategies, while SEM is paid advertising to appear in search engine results instantly.
No. We work with a range of ad budgets and can tailor a campaign to fit your goals, but a minimum recommended spend is typically around $1500. This is in addition to your SEM Digital Marketing subscription.
Yes, we handle everything from ad copywriting to image design (if applicable), tailored to your target audience and campaign goals.
Campaigns are monitored and optimized regularly—often weekly or even daily during high-activity periods.
Our pricing for ad management is included in your SEM subscription. This is separate from your ad spend budget, which will be billed separately by the ad platform directly to you. This keeps things predictable and transparent.
Yes, we believe in transparency. You will retain full access and ownership of all ad accounts we manage.
We track key performance indicators (KPIs) like cost-per-click (CPC), click-through rate (CTR), conversion rate, and return on ad spend (ROAS).
No. Like all PressHero services, SEM subscriptions are month-to-month with no contracts.
We’d love to hear from you
Get In Touch
Telephone
Live human support is available to take your call during business hours.
Monday - Friday 10am-6pm EST
Send us an email detailing your issue. Our team will respond as quickly as possible.
Average response within 24hrs
Ticket
Members can open a ticket requesting help with any topic or task.
Answered as first come